Frequently Asked Questions
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Do I need an estimate?
Usually, a sales representative will be able to give you a good idea of a price range over the phone after getting some information about the items being moved, the size of the current location, etc. However, a Big League Movers professional can come out to your current location to give you an in-house quote, free of charge.
How is the cost determined for my move?
Big League Movers charges a one-time service fee and then an hourly rate. We have ZERO hidden fees. After the service fee and any other special circumstance fees (that you would be informed of while booking your move), your move cost is determined by the number of hours it takes to move.
How long does it take to move?
There is a multitude of factors that can affect the length of your move. Some examples are the distance between your two locations, how close the truck can be parked at each location, number of stairs, etc. There are also a number of customer related factors to consider. You can help shorten your move time and lower your cost by disassembling furniture prior to the movers arriving, clearly labeling boxes with their contents and location within your new home, and having a map of where you want furniture in your new location. Check out our Moving Tips for more helpful information.
How can I keep costs down during my move?
Keep in mind that moving is not an exact science and that each move is different. But, a good way to keep costs down is to be as prepared as possible for when the movers arrive to cut down on using any unnecessary time. Moving boxes is one of the most time consuming areas of a move, yet are some of the lightest things to move. So, try to use the same size boxes and be sure they are taped up and labeled correctly for the movers. Stack them up, so the movers can just place them on the dolly and go. Also, while the movers will be happy to do so, dis-assembly of furniture takes up time as well. You can try to disassemble any beds, desks, etc to cut down on time. In short, anything that you can do yourself or anything that can help the movers move faster will cut down on your cost.
Are there any unexpected costs I should be aware of?
NO! Big League Movers has ZERO hidden fees! While we do have some fees for keeping trucks overnight, moving pianos, and off hours fees. You will be made aware of any of these fees prior to your move.
How and when should I pay?
After the movers have placed all of your belongings in your home to your liking, they will tally up the amount of time it took and any other costs that were included in your move. Once that is done, the movers will call the home office to close the move. Your movers will then hand you the phone to speak with the Big League Movers representative who will go through all of the charges and the total bill amount. Any questions or concerns that you have should be brought up then. You can then pay by cash to your movers or any major credit card to the representative on the phone.
Should I tip my movers?
Like any service, a tip is not expected but definitely appreciated! A good tipping guideline is $5.00 to $10.00 per hour.
Can the movers transport my pets?
Unfortunately, there is not a safe place aboard the truck for the pets to ride. They cannot ride in the cab for insurance reasons, and the box of the truck is inappropriate because of the lack of climate control and potentially shifting items. Since moving day is traumatic enough for pets, Big League Movers recommends to keep them safely at a neighbor’s house, kennel, or friend’s home for the day.
Can the movers transport my plants?
In obedience with Department of Transportation law, Big League Movers cannot transport plants.
If I want to get a head start on packing and moving, what areas would be the most helpful?
Don’t focus on the moving aspect. We will take care of that! You’ll be amazed how quickly extra sets of hands – either the movers or friends – can move your boxes. Instead, focus on the packing aspect and being as prepared as possible so that when the movers do arrive, they can get started quickly. The most helpful areas to concentrate on would be your sentimental items and fragile items. Take the extra time to pack them well, this will ensure they arrive safely and help alleviate some stress by knowing that you packed your most valuable items yourself.
– Another tip is to move as many items as possible to a front room or garage. It is much quicker for the movers to load and unload to/from one open space. While the movers will be happy to collect and then disperse your belongings to each individual room, it is quicker (and therefore cheaper) to do so into one room and then you go through the items at your leisure. Again, anything you can do yourself or anything that can help the movers move faster is helpful.
I’m on a budget for my move, so which part of the move should I hire movers for?
Fortunately, Big League Movers will be happy to help you move your furniture and heavy items that might be difficult for you to move such as beds, desks, tables, etc. Our movers are experienced and can disassemble any large pieces for the move, and reassemble them upon unloading. If you can take care of the boxes and smaller items, we’ll handle the big stuff.
What should I do with hazardous items?
By law, moving companies are restricted from moving items such as flammables and firearms. Please see our items not allowed sheet to get a complete list. Also, be sure to empty the gas out of gas-operated items such as lawn mowers and weed-eaters prior to moving.
How can I ensure that my belongings will end up in the correct room?
Make sure to label your boxes clearly for the movers, and explain your labeling system to your movers. Color coding for each room is a great idea, or consistent shorthand such as DR for dining room, MBR for master bedroom, etc. Also, have a floor-plan, or even a map, in mind for the new location. Big League movers will be happy to arrange your furniture at your request in each room.
Do I need to empty my drawers?
For items such as dressers, chests, and desks the items can remain in the drawers. However, items such as filing cabinets need to be emptied for safety reasons.
What do I need to do to prepare my appliances for the move?
Big League movers will be happy to unhook and hook up your appliances such as the refrigerator, freezer, washer, and dryer. However, movers are not licensed to disconnect gas nor are they licensed plumbers. We do not accept any liability for these connections.
Can my refrigerator and freezer be moved with the food in them?
Arrange for a cooler to transport any food. The refrigerator and freezer cannot be moved with food in them.
Should I pack my breakables?
Remember that a moving company’s insurance will not cover damage from boxes that are not packed by the movers. While Big League Movers are professionals and would be happy to move any of these items, you might want to consider moving any heirlooms or precious items in your car to ensure their safety. Should you choose to have the movers move these items, be sure to point them out so they will take extra-special care of them.
Can my possessions be stored temporarily?
Should you need Big League Movers to store your items in our truck overnight or for a few nights, be sure to call in advance to reserve a truck. There is a flat fee per night to do so, so be sure to ask a sales representative about it when you call.
Will my furniture remain clean?
The movers will come equipped with all the necessary supplies such as moving blankets, tools, dollies, etc. The moving blankets will be wrapped around all of the furniture to ensure their safety, however, we recommend purchasing mattress covers should you desire to have them protected during the move.
Can the moving company dispose of any trash or unwanted items?
Yes, for a charge, Big League Movers can take any items you don’t want to the dump. This covers the labor as well as the disposal fee charged by the management of the waste disposal location.
Can I still move if it is raining or snowing?
Big League Movers will move in rain, sleet, or snow. We have done it all!
Do the movers take time off for lunch? Do I need to provide lunch for them?
Depending on how long the move is, the movers might take a 30 minute break for lunch in which you will not be charged. Although it is certainly not required, providing lunch for the crew is very much appreciated and might make for a shorter day since time would be eliminated in getting to and from a restaurant.
Our Clients Feedback
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The movers arrived an hour late, but the team redeemed themselves. Things happen that are not always in the plan. George and his team were not only professional and courteous, but they also assisted in the arrangement and placement of furniture in the new house. My parents downsized due to... read more
Sonia Leonard1 month agoThe gentlemen were polite and professional. They did their best in performing a 3 man job with only 2 men. I applaud their determination to get the job done.
They went above and beyond by foregoing a lunch break to get the job done timely. France Robinson1 month agoBig League handled my out-of-state move seamlessly! During the initial quote stage, they did an in-person walk through, provide a quote within just a few hours, and promptly answered any questions I had. Leading up to the move, they continued to be responsive and accommodating. The day of packing, the... read more
Abigail Lillge1 month agoBig League handled my out-of-state move seamlessly! During the initial quote stage, they did an in-person walk through, provide a quote within just a few hours, and promptly answered any questions I had. Leading up to the move, they continued to be responsive and accommodating. The day of packing, the... read more Abby L.1 month ago -
Big League Movers did an amazing job with our move. They were efficient, professional, and responsive to all of our needs. The office also calls in to check on the move and if anything else is needed. Would definitely recommend them!
Anup Narsi1 month agoExcellent company. The guys were professional and respectful. They performed an excellent job. I have already told others about this company.
Cheryl White1 month agoThe crew of Malone, Edward and Young did a wonderful job moving me from Cooper Young to Downtown. Very prompt, great communication and fun to interact with. Appreciate you guys
Jordan Abidor2 months agoThe crew of Malone, Edward and Young did a wonderful job moving me from Cooper Young to Downtown. Very prompt, great communication and fun to interact with. Appreciate you guys Jordan A.2 months ago - My 3 Man Crew of Torion, Damien, Z Bow and Jesse were Friendly, Professional, and Efficient. We were able to completely move out and in across town within the 3 hour Minimum Estimate. These guys went the extra Mile to remove the stress and strain of moving and ddI the... read more Daniel S.2 months agoWhat an amazing job! Michael, Kyle and Denzel were amazing!!! they were friendly and courteous! They made this move as painless as possible. Items were placed exactly where I needed them to be, so now there is minimal work for me to unpack. Thank you so... read more Pamela H.2 months agoI have used moving companies many times during my life time and I honestly have never seen a moving company that went over and beyond to make sure the furniture was protected from any damage during the moving process like Big League Movers. I was totally impressed by the two... read more Michael T.3 months ago
This our third time using Big League Movers for a local move. The prep staff is amazing! I've been lucky enough to work with Brandon each time and Dominque was very responsive. The day of our move went very well, despite some light rain. Our moving team consisted of Tommie,... read more
Dawn Gaines3 months ago - I was very pleased with the entire team from Big League. The service quote from Branson was done very thoroughly. Dominique followed up before the move to verify all things were ready. Our 2 day move went right as planned. The guys were extremely respectful and careful with our items.... read more Mindy S.3 months agoThey were great and very professional. Jessie was wonderful and very helpful. He was very friendly and willing to help with anything I needed. Tiffany B.3 months agoReviewed and received estimates from several local movers before making decision to employ The Big League Movers Team. Not one second thought in making decision.Starting with phone call for estimate. Communication is key and they delivered a Home Run!Crews gave advance notice of their arrival to begin packing. Showed up... read more Randall L.3 months ago
The team that came and did our move was very good and I am glad we ended up hiring movers. They were referred to us by our realtor which gave us a 10% savings. Would use them again.
Aaron Goodwin3 months ago - The absolute highlight of working with Big League were the movers Jessie & Cal. They helped move my dad from Memphis to Nashville and worked SO hard every step of the way and did everything with the best attitude and a smile. Couldn't recommend Big League more -- and BL,... read more Devin R.3 months agoLeo and BA were the best! Awesome job. They were fast, courteous and wrapped everything with blankets. This is my second move with them! Linda C.3 months agoThe staff helped moved my entire business recently. Everything went as smooth as possible. And the rates were completely reasonable. Highly recommend Brian M.3 months agoMovers were on time, professional, handled my items with care, had a truck with lots of space, and moved very quickly. Would definitely recommend! Toneia M.3 months ago
- Great team who were on-time, quick, clean and great to work with. No damages and the whole experience was perfect. Dennis F.3 months agoTerrance was a great as a mover. He had a very positive attitude and will to work hard to get complicated pieces to fit. Thanks for the move to South Carolina! Cindy L.3 months agoLove everything about this place. Moving, packing, the people, the brand. Customer service is the priority and that's obvious. Steven B.3 months agoBest experience ever. In a time of stress and our family uprooting normalcy (in a COVID world), we used BLM to get us home. Jordan, Jim, Tommy and Leo were absolutely incredible. The family's stress was at an all time high, but these fellas seriously know what they're doing. Moving... read more Tyler P.3 months ago
- I just got done with my move. George and team did an amazing job! This is my first time using a moving company, but if I have to move again, I will definitely use them! Awesome job! Justin T.3 months agoCJ and Terrence were great yesterday. They were very friendly and concerned about some especially delicate pieces of furniture. They had their work cut out for them as they had to navigate a small and narrow freight elevator at the new location and a tricky parking situation at... read more Robbie J.3 months agoMy crew was T. Wright, B. Davis, & A. Harris, the guys did an excellent job and I am very thankful for their help! Davin C.3 months agoThese guys were great! Terrence C.and Brad A. Took good care of me. Nice guys, professional, and know their craft. I will ONLY use Big League Movers from now on. The whole processes was seamless from the quote to booking to close out. They took care of everything for... read more Marie S.3 months ago
- As with every time we've used Big League Movers, they were on time, friendly, and efficient. Everything was moved without incident or issue. I have no intention of using any other movers when needing moving help. Jeff B.3 months ago
Easy to initally get a quote from and the crew they sent were professional, hardworking and competent. I highly recommend Big League Movers. They came recommended to me and proved themselves.
Johnathan Todd3 months agoBig League Movers did a great job with our move and clearly communicated throughout the entire process. Terrance and Jimmy were excellent to deal with. Thank you Big League Movers! Trey A.3 months agoI've used Big League Movers twice this summer. Both times, they were great to work with. From the person I spoke to on the phone to arrange the move to the two movers that came on moving day, everyone was easy to deal with and very accommodating. They called me... read more Beth D.3 months ago - I had a great experience with BigLeague movers, from Memphis TN. Donald and Steve we both professional, courteous, and went above my expectations. They called to give me an update on delivery time and arrived pretty much to the minute. I highly recommend these guys! Trish L.4 months agoI had a mattress set delivered through this company. No issues at all. It took a little while to get the shipping arranged due to coronavirus (no fault of the shipping company), but once arranged, they were on time as agreed. I'm always frustrated when a company tells you a... read more John V.4 months ago
Made an in-town move this week, and Big League Movers were excellent! Professional and efficient movers got our stuff from point a to point b without a hitch. Highly recommended.
Michael Monahan4 months agoFriendly, fast and frugal. They don't charge you for the ridiculous stuff that 2 men and a Truck does. Great people and quickest move ever.
Liz McC4 months ago
